Return Policy

At lavishnapkins.com, we are dedicated to your complete satisfaction. We understand that selecting the perfect linens for your table is a personal choice, and we want you to feel confident in your purchase. Our return policy is designed to be clear, fair, and straightforward, ensuring a hassle-free experience should you need to return an item.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it. This means it must be unused, unwashed, and in its original packaging with all tags still attached. We cannot accept returns on items that show signs of use, have been laundered, or are damaged due to customer handling.

Please note that certain types of items are exempt from being returned. This includes any customized or personalized products, such as monogrammed napkins or specially ordered fabrics. Due to their unique nature, these items are considered final sale and cannot be returned or exchanged.

Initiating a Return

To begin the return process, you must first contact us through the designated form on our website. Please provide your order number and a brief explanation for the return. Our team will review your request and, if your return is approved, we will provide you with a return merchandise authorization (RMA) number and detailed instructions on how and where to send your package.

Items sent back to us without first requesting a return and obtaining an RMA number will not be accepted. This process helps us ensure that your return is handled efficiently and correctly.

Refunds

Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment. Please be aware that it may take several business days for the refund to be reflected on your account, depending on your bank or credit card company’s processing times.

Exchanges

Our goal is to ensure you are delighted with your purchase. If you need to exchange an item, such as for a different color or size, the best way to proceed is to initiate a return for the original item and place a new order for the desired product. This method is often the fastest way to secure the item you want. Please follow the standard return procedure outlined above to return your original purchase.

Damaged or Incorrect Items

We take great care in packaging and shipping your order, but we understand that issues can occasionally arise. Please inspect your order immediately upon delivery.

If you receive a damaged or incorrect item, you must notify us within a short timeframe of receiving your order. To help us resolve the issue quickly, please have your order number ready and provide photographic evidence of the damage or the incorrect item received. Our team will review the information and work with you to find a suitable resolution, which may include a replacement or a refund.

Final Sale Items

In addition to customized products, items marked as “Final Sale” at the time of purchase are not eligible for return, refund, or exchange. These items are typically offered at a significant discount, and their sale is considered final.

We appreciate your understanding and cooperation with our return policy. Our team is here to help make your experience with lavishnapkins.com a positive one. If you have any questions regarding this policy, please do not hesitate to contact us through our website.